Penny Chen is the Co-Founder and CEO of Pax AI, a company pioneering the use of artificial intelligence to automate import duties/tariffs refunds—commonly known as duty drawbacks—for retailers and manufacturers. Under her leadership, Pax AI has built algorithms that deliver 15% more in refunds than industry benchmarks and cut processing time by 99% through AI-powered automation.

Penny holds a Ph.D. from the Massachusetts Institute of Technology (MIT) and previously served as a research scientist at Amazon and Flexport, where she developed algorithms for pricing, forecasting, fulfillment, and capacity planning. Her work optimized logistics and supply chain operations by reducing costs, improving quality, and streamlining workflows.

With over eight years of experience in R&D, Penny brings deep expertise in AI, machine learning, statistics, and optimization, consistently applying these tools to solve complex, real-world challenges in supply chain and logistics.